Kirsten Baker

I am the Customer Services Manager at WeBuyBooks, where I lead a team of customer service advisors responsible for managing pre- and post-sales enquiries across WeBuyBooks and its various associated brands.

Ultimately, my goal is to exceed customer expectations and ensure every interaction leaves them feeling happy, satisfied and confident in the service they have received.

Giving pre-loved items a new home is something I feel strongly about, as it reflects my personal values around sustainability, reducing waste and giving quality items a second life