If you’re thinking of selling your books, CDs, DVDs or games to us, read our item condition guidelines first. It’ll ensure you know what items to send and what to keep.
Here’s a breakdown of what we don’t accept, what we accept, and what we do with your items when we can’t accept them.
We can’t accept items that
Tip: Give your books, CDs, games and DVDs a quick check before you send them in to avoid any disappointment. Pack them well to stop any damage in transit and minimise the risk of books going missing, as we can’t pay you for missing items.
We can accept items with underlining, highlighting, or annotations on the following conditions:
What we can accept
*We can accept items with underlining, highlighting, or annotations on the following conditions:
Excessive writing, underlining, and highlighting or ‘remainder’ marks on page edges may also reduce the quoted price or the book, or we may reject it.
How do you check my items?
Items come into our quality control team, who check each item individually and compare them against the condition guidelines. If items meet those guidelines, they’re kept and added; if not, they’re rejected, and we’ll email you to let you know.
Can I challenge a rejection?
Unfortunately, you can’t challenge a rejection. Our quality control team checks all items, and we can’t make payment for any item not meeting the condition guidelines listed above. We’re a reseller, so we have to ensure that all the books we receive are resellable; we don’t want to sell items to customers that don’t meet their expectations. If we receive a book that is damaged in a way that isn’t on this list, we can reject it.
What do you do with rejected books?
If we can’t accept your books, we’ll stay true to our recycling pledge and recycle any books we can’t buy. We’ll also send any rejected books back to you if you’d prefer, but you’ll have to pay for postage on these items.
RETURN POSTAGE COSTS
*If the book is over 1KG, the postage costs may be more and the seller will be informed of this in advance.
We’ll email you if any of your items fail the quality control process. If we don’t receive a response within three working days, we’ll call you and leave a message. If we don’t receive a response within 24 hours of the phone call, we’ll remove the cost of damaged or missing items from your offer and recycle damaged items. You’ll still receive payment for your remaining items.
I can't find an answer to my question above?
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