Frequently Asked Questions

On the app:

You need to have scanned at least one book

1. Go to your basket
2. Tap “Add a voucher” under the total value
3. Enter your code and click “Apply”.

On the website:

1. Go to your basket page
2. Enter your code on the right-hand side under the basket value
3. Click “Apply”

Please contact our Customer Services team with:

• The ISBN
• The number of copies

We will check if we can accept additional copies based on current stock levels.

We accept items based on supply and demand and our current stock levels. If an item is not accepted, it usually means we already have enough copies. This can change quickly, so it is worth checking again later.

In general, we are usually looking for non-fiction books, specialist books and folio books.

You can check your books again at any time by scanning them in the app.

Yes, if you are logged into your account. Your basket will be saved for 7 days from when you add your first item.

After 7 days, your basket will be cleared as prices and demand may have changed.

Download the app or log in to save your basket and keep your prices.

First, check our sell books without an ISBN page to see if your item is listed.

If you cannot find your item, our Antiquarian Team may still be able to help. Please email info@webuybooks.co.uk with:

• Title
• Author
• Publisher
• Publishing date

Our team will review your books and provide a valuation.

Many older books can still have value, so it is always worth checking.

Yes. If you have around 500 or more books, you do not need to scan them individually. You can use our “sell books in bulk service”.

Please email info@webuybooks.co.uk with:

• Full name
• Address
• Estimated number of books
• Types of books
• Photo of the books (clearly showing the spines of some books)

We will pass this to our Bulk Collections Team to review. This is often the quickest way to get a valuation for large collections.

Please see our book condition guidelines.

Tip: Give your books a quick check before you send them in to avoid any disappointment. Pack them well to stop any damage in transit and minimise the risk of books going missing, as we can’t pay you for missing items.

Yes, you can sell books with a previous owner’s name inside.

Yes, if all the following apply:

• Markings do not cover more than 50 percent of any page
• Markings are not on more than 20 percent of the book
• The text is still easy to read
• No answers are filled in
• No colouring in
• No crude or offensive content

If any items do not pass our quality checks, we will email you with:

• The items affected
• The reason
• The amount deducted from your offer

You can request the return of any item valued at £3 or more. Return costs are your responsibility. Full instructions will be included in the price dispute email.

No, we do not accept magazines.

We do accept books, CDs, DVDs, Blu-rays, vinyl and video games. Scan now with our app to see what they are worth. Our sister site WeBuyBricks buys LEGO® Bricks

You can choose from:

• Bank transfer (fastest option)
• PayPal
• Cheque by post

You can also donate your payment to one of our charity partners.

Yes. Your bank details are securely encrypted when saved, meaning they’re protected and cannot be read by unauthorised parties.

We take data security very seriously and use industry-standard measures to keep your information safe. Importantly, our staff cannot access or view your full bank details at any time.

Please email info@webuybooks.co.uk from your current email address and request the change.

On the app:

1. Go to Home
2. Tap “Trade History”*
3. Select your Offer to view items and prices

*If you don’t see “Trade History” then we don’t have a record of a previous trade under that e-mail address. Please check you are signed in with the correct e-mail address.

On the website:

1. Log in
2. Open the menu (3 bars - top right)
3. Go to My Account
4. Select “Past Offers”
5. Click the green “i” to view item details

Please contact our Customer Services team with your Offer ID number.

No. You will need to cancel your current Offer and start again.

Please contact our Customer Services team with your Offer ID and item details.

On the app:

1. Go to Home
2. Tap “Trade History”
3. Select your trade
4. Scroll down and tap “Change”
5. Rebook your collection

You may need to switch to ‘drop off’ and then back to ‘collection’.

On the website:

1. Log in and go to “My Account”
2. Find “Packages You’re Sending”
3. Click “Change”
4. Rebook your collection

You may need to switch to ‘drop off’ and then back to ‘collection’.

No. Royal Mail will bring the label with them when they collect your parcel, so there’s nothing you need to print.

The label, collection and delivery to us are all taken care of as part of our service, making the process as simple and hassle-free as possible.

Between 9am and 5pm. No time slot is provided.

No, we do not provide packaging.

We recommend reusing boxes you already have at home where possible. You can also ask neighbours, local shops or supermarkets for spare boxes, which is a great way to recycle packaging.

Please make sure your parcel is packed securely by following our Packing Guidelines.

Please contact our Customer Services team with your Offer ID number.

Please contact our Customer Services team with your Offer ID number.

If your boxes meet our packaging guidelines, you can send fewer boxes.

Any unused labels can be discarded.

Please note that your box should weigh no more than 20kg. For Royal Mail (collection and drop off) your box should be no bigger than 61cm x 46cm x 46cm.  For DPD your box should be no bigger than 60cm x 60cm x 60cm.