Following our simple guidelines will ensure your items reach us in the condition you sent them. Check out our top tips…
Pack your items into the correct number of boxes as determined by our clever box calculator. We always encourage our customers to use as few boxes as possible. Not only is this better for the environment, but it means we can process your order and pay you quicker. When creating multiple offers please do not mix offers in boxes and ensure the label affixed corresponds to the contents. This means we can easily track your items - ensuring you get paid faster.
Each box needs a separate label, extra labels can be found in your account
Your box should weigh no more than 15kg and be no more than 120cm in length. If you add the two shortest dimensions and multiply them by two, the total calculation should be under 225cm.
Whatever you decide to use to package your books – make sure it’s strong and durable. Corrugated cardboard is a great choice as they’re cushioned, and heavy duty.
Bubble Wrap is the ideal material to secure your items in the box and prevent damage. Try to pack heavier items first and don't use a box that's too large - your items will move around and could damage one another. Use strapping where possible to seal and secure your box.
It might sound obvious but make sure you're sending all the items that are listed in your selling basket.
Remove any labels, hazardous materials indicators, and other previous shipment labels. Ensure your label is attached securely and the barcode is not obscured by tape. This will allow your box to be easily tracked - meaning you get paid quicker!
Prices offered for books, CD's and DVD's remain in place for 7 days, so to make sure you get the cash you’re expecting please post your items within this time frame.
Don’t use flimsy, or damaged boxes as they may receive further damage whilst in transit. Ensure the box is in good shape and not worn out.
Labelling your boxes as ‘fragile’ or ‘handle with care’ aren’t a substitute for careful packing.
Choose the appropriate size of box for your items, try not to under-fill boxes (these could collapse) and over-filled ones might explode.
Don’t re-use old packaging without removing all previous labels and stickers.
I can't find an answer to my question above?
Visit our contact us page and use our web form to submit your enquiry, one of our experts will be in contact to help you with your questions.Contact Us