Cookie Policy

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title

Cookie Name

Purpose

More information

PHPSESSID

Strictly Necessary

Used to Hold current browsing

session details, including

navigation history, customer

logged in or out etc

cfduid

Strictly Necessary

https://

support.cloudflare.com/hc/enus/

articles/200170156-Whatdoes-

the-Cloudflare-cfduidcookie-

do-

zlcmid

Functional

Zopim Live Chat

dcgtm

Analytical or performance

Google Tag Manager: used to

help identify the visitors by

either age, gender, or interests

by DoubleClick – Google Tag

Manager.

ga

Analytical or performance

Google Analytics: Used to

distinguish users.

gid

Analytical or performance

Google Analytics: Used to

distinguish users.

gat

Analytical or performance

Used to throttle request rate. If

Google Analytics is deployed

via Google Tag Manager, this

cookie will be named

dcgtm<property-id>.

fbp

Analytical or performance

Facebook: This cookie will

help deliver our advertising to

people who have already

visited our website when they

are on Facebook or a digital

platform powered by

Facebook Advertising.

hjDonePools

Targeting

Hotjar cookie. This cookie is

set once a visitor completes a

poll using the Feedback Poll

widget. It is used to ensure

that the same poll does not reappear

if it has already been

filled in.

hjMinimizedPolls

Targeting

Hotjar cookie. This cookie is

set once a visitor minimizes a

Feedback Poll widget. It is

used to ensure that the widget

stays minimizes when the

visitor navigates through your

site.

hjid

Targeting

Hotjar cookie. This cookie is

set when the customer first

lands on a page with the

Hotjar script. It is used to

persist the random user ID,

unique to that site on the

browser. This ensures that

behavior in subsequent visits

to the same site will be

attributed to the same user ID.

cb-enabled

Strictly necessary

Set when you click on the

cookie warning pop-up

cf-clearance

Strictly necessary

Cloudflare: Checks that the

user is a legitimate visitor –

denies bots and spam visitors

cookieconsentstatus

Strictly necessary

Cookie Content: Keeps a

record of Cookie Acceptance

fmb#####

Strictly necessary

This cookie is set by Facebook

for application integration and

expires within one year (if

Facebook is used to pass the

age gate).

fbsr#####

Strictly necessary

This cookie is set by Facebook

for application integration and

expires within one hour (if

Facebook is used to pass the

age gate).

kmai

Analytical or performance

KissMetrics: Provide

information about how visitors

use the site

kmlv

Analytical or performance

KissMetrics: Provide

information about how visitors

use the site

kmni

Analytical or performance

KissMetrics: Provide

information about how visitors

use the site

kmvs

Analytical or performance

KissMetrics: Provide

information about how visitors

use the site

visited_before

Functional

Provides a user experience

based on if the visitor has

been not he website before

wbbpreviousvisitor

Functional

Provides a user experience

based on if the visitor has

been not he website before

To deactivate the use of third party advertising cookies, you may visit the consumer page to manage the use of these types of cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all the first party cookies that we have direct control over are session only, and expire as soon as the user closes the browser.

I can't find an answer to my question above?

Visit our contact us page and use our web form to submit your enquiry, one of our experts will be in contact to help you with your questions.

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